Service Offering

multi vendor maintenance and support services designed to minimize business down-time.
unrivalled delivery reach and depth with highly skilled resources and experienced
services management processes.

• central stocking
• repair / refurbishment facility
• integration and hot staging
• warranty validation
• repair under warranty on manufacturer behalf
• technical support / hot Line
• procurement, logistics
• on-site de-installation European-wide
• disposal respectful of the environment and lawfully with regard to the local rules

Our Strengths

mt unirepair reduces the complexity of multi-vendor products

• worldwide service
• located at four hours from major European cities
• real expertise in repair to the component level (including BGA)
• after repair life test
• multilingual support
• expert in multi-vendor service
• emergency support 24 / 7
• parts pick up and delivery
• fully integrated quality control system
• overall traceability of the processes by S/N
• using technology to meet/achieve business objectives and goals

Supporting Tools

• repair management system
• failure analysis
• inventory management
• forwarder selection and management
• shipment preparation to international destination
• emergency shipment
• customized «Inbound» and «Outbound» activities
• multi lingual support

we are constantly implementing and supporting technology refresh and upgrade programs
as an enabler to improve our quality and productivity

Quality Service

• quality manual
• process control with operating and work instructions
• full traceability of goods by serial number
• engineering changes implementation
• problem reporting
• escalation process
• repair process corrective actions
• quality issues management
• trained engineers and repair personnel
• trainings records
• quality control management
• customer satisfaction measurement